Service ERP - Decision Resources, Inc.

Service and Maintenance Companies

Delivering systems that track and manage field service teams, remote inventory, and more.

Delivering the full-featured systems and proven technology required by companies in the Aerospace and Defense Industries.

Service and Maintenance Companies

Many DRI customers have significant service and maintenance components to their business. DRI has multiple applications available  to meet requirements for everything from managing internal preventative maintenance programs to tracking outside field service teams.

With Infor CloudSuite Industrial (SyteLine), users have the ability to:

  • Control inventory with a system that will maintain serial number history, manage BOM revisions, and track consigned inventory.
  • Manage scheduled and on-demand maintenance work for any type of asset
  • Provide field service teams with dispatch information, customer service history, product information, and more.
  • Track repair and maintenance history on internal equipment and customer-owned products.
  • Manage service contracts.
  • Handle depot and onsite repair and maintenance work.

Infor Service Management

A full-featured business system built specifically for equipment service companies.

You’ll get the tools you need for a modern, fully-connected service organization, including:

  • Customer service interaction management/call management
  • Service performance management for generating and maintaining complex equipment records
  • A web-based service order dashboard for providing visibility and control to dispatchers, supervisors, and customers
  • Mobile connectivity and service scheduling with complete field workforce management and workload forecasting capabilities
  • Electronic transactional capabilities, including Infor Warehouse Mobility and RFID for tracking key components and high value items

Infor SyteLine Field Service Plus

For users of SyteLine or CloudSuite Industrial Systems, the Field Service Plus applications provides the features specifically needed by manufacturers who also service the equipment or products they make. With a strong customer service center and mobile capabilities, FS+ can help you manage:

  • Service work orders
  • Scheduling and dispatch
  • Plant maintenance
  • Service Contracts
  • Depot Repair

Infor CloudSuite Industrial (SyteLine) Overview

Read the Infor CloudSuite Industrial brochure


Infor CloudSuite Industrial Short Overview Video

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