Customer Success Stories
Make a Promise, Keep A Promise
A manufacturer of gaskets and sealing devices outgrew its PC based accounting package, and they turned to DRI for help. Because the system that they were using had limited manufacturing functionality, it was a mammoth undertaking to research and get back to customers with expected ship dates for orders. When this gasket manufacturer implemented SyteLine ERP, their results surpassed expectations. When they receive a call from a customer, they are able to make a firm commitment of when they will be able to ship an order. When an order is entered into SyteLine, it checks for material availability and shop floor/ work center capacity. The system also drills down through multiple levels of BOMs (Bill of Materials) and searches the demand across all customer orders. This is done all within seconds. The implementation plan that both DRI and this customer developed has enabled them to increase its customer satisfaction, increase on-time order shipments, reduce inventory carrying costs, and improve shop floor productivity.
Startup company grows from a few million to several hundred million in revenue
The management team of a small startup company that manufactures compressors and gas handling equipment needed to select an ERP system that would fit their needs as a startup company and their needs as they grow. Many from this management team had worked in similar companies, and they did not want the headaches of using an Oracle system that many had used. They selected SyteLine and an integrated CRM (Customer Relationship Management) software system to meet their manufacturing and sales management requirements. They manufacture, sell, and service large industrial equipment that involves deep and complex BOMs (Bills of Materials). DRI helped them with their sales process so whether a sales rep is in the office or in the field, they are able to generate a complex quote to a customer in record time. They also rely on the integrated Field Service system to help with the repair and support of the equipment in the field. DRI assisted this startup company in putting together a winning strategy that has helped them grow from a small company with annual revenues of around $10 million to a company that is multi-divisional/international with revenues exceeding $200 million in less than 5 years.
Improving efficiency and cutting overhead costs
DRI had been working with a company that makes laminated steel panels. They have always been a good user of their SyteLine ERP system, but they wanted to get more out of their software investment. They struggled to find a way to effectively coordinate the entering of customer information into their financial system and run a credit check. When an order was taken they wanted to ensure that they would receive payment from a brand new customer. They made the decision to implement Work Flow Automation. With this new functionality, the order entry clerk simply enters the brand new customer information into SyteLine, and this brand new customer is instantly placed on credit hold. SyteLine then automatically sends an e-mail message to the accounts receivable department, for them to research the credit history and credit report of that particular company. After they approve the company, an e-mail is sent to the order entry department to let them know that their new customer has been approved and subsequently the work order can be released to production. This procedure can all be done from the employee’s desktop, and the tedious process of running down the hall, calling another office, or shuffling and losing paperwork has been eliminated. This steel fabricator is more assured that they will receive payment for their order. This is only one example of the power of Workflow Automation and how it can enhance any manual business flow. DRI continues to work with this customer to help make many improvements in their day-to-day operations.
Data at their fingertips in seconds and not minutes
A manufacturer of precision grinding equipment needed to improve the ability of its sales force and remote employees to access information. Their sales reps were always on the go and needed to focus on selling their product, rather than having to place numerous phone calls and go through mounds of paperwork to check on orders, prices, and previous orders. When they implemented their SyteLine ERP software system, they took advantage of the complementary product that DRI had developed that would solve their problem and save time. This tool set was very affordable and could be deployed via the web very easily. After the precision manufacturer implemented this solution, their sales reps had an extensive amount of information at their fingertips. The result was that sales reps could focus on selling and not be burdened with busy work. The reduction in the number of phone calls required to provide the right answers to their customers yielded a significant increase in customer service and revenue. There are future plans to take advantage of features that are already included in this data access tool, like that of utilizing the web portal functionality.