DRI Customer, Oliver Packaging & Equipment Co., Receives 2019 Infor Customer Excellence Award

September 25, 2019 | DRI News
Matt Meyer (middle), Controller at Oliver Packaging & Equipment Co., accepts the Customer Excellence award

Oliver Packaging & Equipment Co., a DRI customer, was recognized with a 2019 Infor Customer Excellence Award. The award was announced at Inforum on September 25, 2019. The Infor Customer Excellence Awards recognize customers that drive innovation and showcase exceptional business results. Winners are determined by various factors including scope and depth of performance improvement, quantifiable business benefits, customer focus and satisfaction, and technology use and innovation.

“We are thrilled to formally honor these innovative organizations for their exceptional use of technology to drive bottom-line results and better serve their internal stakeholders, partners and, ultimately, their customers,” said Kevin Samuelson, Infor chief executive officer. “We are proud that more than 68,000 customers around the world trust Infor to help them navigate critical business decisions, and the Infor Customer Excellence Awards give us a platform to highlight notable successes and true modern thinking.”

About Oliver Packaging and Equipment

Oliver Packaging and Equipment Company is a Michigan-based company that develops bakery equipment and meal packaging systems. Oliver wanted to automate antiquated processes to help streamline production, speed inventory handling, track labor, and automate attendance operations. The company chose Infor CloudSuite Industrial (SyteLine) with Infor Factory Track for better factory floor automation and to help reduce inventory. By leaving its legacy system and adopting modern business applications, the company has achieved inventory reduction through more efficient planning, reduced freight spend, and streamlined customer care processes.

Infor’s cloud-based applications provided manufacturing, supply chain, sales, and IT teams with tools to more quickly exchange data, information and ideas to help improve business processes.

Since go-live, Oliver Packaging & Equipment Co. has reduced inventory by $400,000 (roughly 20%) across half of its manufacturing processes, and the company anticipates a similar reduction on the other half, which is still in process. In addition, teams anticipate a 5% savings through negotiations with freight carriers on rates and a reduction of administrative work in customer care.