Streamlining Shipping in Infor CloudSuite Industrial (SyteLine) [Updated 2026]

Sticky notes taped to monitors. Rate comparisons copied into spreadsheets. Orders restarted from scratch after a last-minute change. We’ve seen it all. In 2026, leading manufacturers are centralizing, automating, and simplifying their shipping.

This article explores the current state of shipping inside Infor CloudSuite Industrial ERP, and how manufacturers are leveraging integrated automation tools like SureShip to remove costly bottlenecks.

Key Takeaways:

• Infor CloudSuite Industrial (SyteLine) offers out-of-the-box features to support shipping and fulfillment activities.
• However, lack of integration with carrier applications, manual rate shopping, and limited communication can make shipping with standard ERP capabilities inefficient.
• SureShip can help the average manufacturer streamline shipping and save hundreds of thousands of dollars per year, all without leaving CloudSuite Industrial.

Shipping in CSI (SyteLine) in 2026: Current State

CloudSuite Industrial (CSI) offers multiple ways to ship products through the order shipping form and pick and pack workbenches. Generally speaking, a typical CSI user will execute the shipping process with the following steps:

1. Warehouse staff first execute shipping transactions in CloudSuite Industrial (SyteLine) to move parts out of inventory and ship against a customer order.
2. Next, a team member packages up the parts. These packages then need to be shipped again through the appropriate carriers.
3. Employees head over to a floor workstation equipped with computers that have the carrier application installed, such as UPS WorldShip or FedEx Ship Manager. Additional equipment, such as scales and label printers may also be required.
4. At this station, a carrier shipping transaction will trigger the label printing with the correct customer and order information, but in order to do that, the shipping workstations need to have that information like which carrier, what service level, and recipient address.

While many manufacturers make this process work for them, it’s often prone to errors and duplicative effort.

Ongoing Challenges

Rate Shopping

To rate shop in CSI, users must log in to the carrier site and enter address information, package dimensions, and weights. This process must be repeated for each carrier.

Communicating Special Instructions

Special instructions are often communicated manually through notes, post-its, and separate emails. Without clear communication, these workarounds often result in increased errors.

Picking Orders

Two distinct applications work in tandem to execute shipping transactions: the ERP and the carrier application. This disconnect can make it challenging to know what to ship, when to ship, if there’s sufficient inventory, and how to consolidate orders efficiently. As a result, teams waste extra time investigating and taking multiple trips to the shelves.

Correcting Orders

Shipments must be started again from scratch to resolve canceled, missing, or damaged orders.

Document and Label Printing

To ensure accurate label printing, shipping workstations need to easily access information like the carrier, service level, and the recipient address. Ideally, teams also want carrier shipment information like the tracking number and shipment costs to return to the ERP.

Many manufacturers rely on spreadsheet exports, online documents, or manual notes to bridge this gap between workstations and ERP, leading to delays, lost information, and data input mistakes.

Streamlining Shipping in CSI (SyteLine)

Seeking to optimize fulfillment, strengthen margins, and improve customer service, many manufacturers have turned to shipping automation tools like SureShip to eliminate process efficiencies and bottlenecks between ERP and external carrier applications.

SureShip Delivers Next-Gen Shipping Automation

Developed on CSI’s native Mongoose architecture, SureShip offers teams a single-point interface to execute shipping transactions in the ERP they’re already familiar with (no customization or development required). With direct API integration, it’s as if carrier applications like WorldShip, Ship Manager, and LTL platforms operate directly within CSI.

As the only fully-integrated shipping and fulfillment automation platform built for CSI (SyteLine), SureShip has helped manufacturers save hundreds of thousands of dollars annually with industry-leading capabilities:

One-Click Rate Shopping

SureShip uses item information available in CSI, such as dimensions and weights, to automate rate shopping. With one click, users can see the best costs or delivery time for an order.

Easy-Add Shipping Notes

Users can easily communicate special shipping instructions within CSI. Centralizing instructions  improves customer experiences, reduces errors, and increases efficiency.

Advanced Pick Console

SureShip’s advanced pick console adds deeper filtering and grouping capabilities to the standard pick workbench. For instance, staff can see upcoming orders that are due in a specific date range, filter out partial orders to view what’s ready to ship, and view lines and inventory details.

Flexible Change and Recovery tools

If customers want to make any last-minute adjustments, SureShip offers change and recovery tools to correct orders.

Automated Smart Printing

Automatically produce shipping documents such as bills of lading (BOL), packing lists, pro forma invoices, and NAFTA/USMCA certificates of origin at the point of shipment.

Together, these capabilities help manufacturers improve visibility, reduce costs, automate tasks, and adapt to changing customer needs.

Measurable Savings with SureShip

Since launch, SureShip has helped companies swiftly and accurately ship over 3 million packages to 122 destination countries. Customers see ROI in several areas:

• Reduced labor
• Fewer errors and chargebacks
• Avoiding custom development and spreadsheets
• Faster employee onboarding
• Process flexibility
• Reduced freight and packaging costs
• Better visibility and traceability

Every shipping transaction adds up. SureShip customers significantly reduce weekly workloads and save thousands of hours per year, freeing valuable personnel to work on value-add work.

2026 Innovations

SureShip continues to evolve, delivering new innovations that help manufacturers accelerate ROI. At this year’s SyteLine User Network (SUN) Conference, Director of ERP Products Tim McManus, ERP Products Manager Lesley Ransley, and VP of Products John Weber revealed expanded capabilities for knockdown shipping, license-plated containerization, load management, and package optimization. Interested in learning how you can reduce costs and drive efficiency across your fulfillment process? Get in touch with our team today to learn more.

More About the Author: Sam Frumboli

With over 15 years’ experience partnering with businesses in the ERP and manufacturing sector, Sam has made it a passion of hers to help connect businesses with the right business partner, tools, and technology. As a demand generation leader, business coach, and freelance marketing consultant for start-ups and established brands, Sam focuses on dismantling complex ideas into actionable insights through creative marketing strategies and tactics. She has notably been featured in the Sociable, Women in Manufacturing, 40-Under-40, The Global Interview, and Forbes.