Decision Resources, Inc., (DRI) Announces Acquisition of AIT Business Services, Expanding Product and Service Offerings

December 20, 2023 | DRI News

The integration of these two powerhouse organizations promises manufacturing customers an array of expanded solutions and services, deepened expertise, and wider geographic support.

Decision Resources, Inc., (DRI) a top Infor partner and leading provider of business solutions for manufacturers, is proud to announce its acquisition of AIT Business Services, a distinguished name in manufacturing solutions and fellow Infor Gold Channel Partner. This strategic move marks a significant expansion in DRI’s offerings and capabilities aimed at enhancing customer experiences and industry expertise.

The acquisition of AIT brings forth a multitude of advantages, offering significant benefits for customers of both companies. The integration of AIT’s specialized products, particularly SureShip, into DRI’s existing suite will offer customers a broader range of solutions to supplement their ERP solutions. Moreover, customers will have access to a deeper pool of talent, wider geographic support, and enhanced service and support capabilities.


The acquisition of AIT by DRI was significantly motivated by the innovative capabilities of SureShip, a solution that seamlessly integrates ERP systems with major shipping carriers like UPS, FedEx, and USPS. SureShip saves users thousands of hours each year and eliminates the hassle of multiple, disparate solutions. DRI’s acquisition of AIT is poised to expand the reach and accessibility of this product to a wider clientele.


Bill Titus, president of DRI, expressed enthusiasm about the acquisition, stating, “We’re thrilled to combine forces with AIT. Adding AIT’s SureShip to DRI’s existing product suite provides more ways we can enrich our clients’ ERP experience.”

This excitement was echoed by president of AIT, Tim McManus, “We’ll be able to continue our mission to provide exceptional products and services by combining two teams that have demonstrated that same commitment and passion for decades.”


AIT customers can expect a seamless transition as they continue to work with their existing AIT team, ensuring uninterrupted service and support. With integration into the DRI team, AIT customers will also gain access to an expanded suite of services and a broadened pool of resources, enhancing their overall experience. The trusted relationships cultivated at AIT will persist through this transition period, as will the quality of service customers have come to expect from AIT.

To further ensure uninterrupted service, DRI will continue to maintain the AIT support portal, AIT customers are encouraged to continue utilizing that support portal for submitting tickets and requesting assistance.


The acquisition marks a significant milestone for both companies, reinforcing their dedication to innovation, customer service, and professional growth. DRI is committed to facilitating a seamless integration process, supporting the combined team’s development, and continuing to deliver exceptional solutions.

Contact us today to learn about how DRI’s acquisition of AIT can benefit your manufacturing operations!

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