Decision Resources, Inc., Earns Dual Honors as Infor Partner of the Year

April 30, 2024 | DRI News
From left to right: Mike Stitt, director of solutions consulting at DRI; Bill Titus, president at DRI; John Haddox, COO at DRI; Salena Butler, senior VP and channel chief at Infor; Jim Tibbs, regional VP at Infor; Matt Kaminski, director of client success at DRI; David Worden, director of sales at DRI; Kari Finnigan, VP of channel at Infor

Decision Resources, Inc., (DRI) is proud to announce that it has earned two coveted Partner of the Year awards from Infor – 2023 Infor Cloud Partner of the Year and 2023 Infor Cloud Upgrade Partner of the Year. The awards recognize DRI as Infor’s top-performing partner for new cloud enterprise resource planning (ERP) sales and customer cloud ERP upgrades. The Partner of the Year awards recognize global Infor partners that have demonstrated excellence over the past fiscal year. DRI’s dual win is a testament to its unwavering dedication to client satisfaction, technological and manufacturing expertise, and business acumen.

“DRI is honored and gratified to be recognized as Infor’s 2023 Cloud Partner of the Year and Cloud Upgrade Partner of the Year,” said Bill Titus, president of DRI. “Our success stems from three factors: our early adoption of and close collaboration with Infor’s CloudSuite strategy, our teams’ dedication to unlocking additional value for our cloud clients through mastering new techniques, and our client-centric approach that allows us to foster collaboration and tailor ERP improvement plans specific to each company’s unique needs.”


Over the past year, DRI has demonstrated remarkable growth and innovation fueled by strategic initiatives aimed at enhancing client satisfaction and expanding its solutions and services. These efforts have been pivotal in driving DRI’s success and have culminated in this recognition from Infor. Among those key initiatives are:

  • Client Satisfaction: DRI launched a dedicated Client Success Team focused on providing personalized support and ensuring maximum value for clients.
  • Expansion of Services and Solutions: The acquisition of AIT Business Services has bolstered DRI’s capabilities, enabling a broader range of solutions, services, and geographical support.
  • New Product Offerings: DRI continues to enrich its product portfolio, including the launch of its AI practice, to deliver tailored solutions to meet the evolving needs of manufacturers throughout the U.S. and Canada.


From the onset, DRI has been a proponent of cloud adoption, emphasizing benefits such as enhanced security, cost savings, and improved scalability. As a result, DRI customers were among the first to embrace cloud migration, and the company has migrated more customers to the cloud than any other Infor partner.

“DRI has consistently demonstrated a commitment to advancing cloud technologies and driving customer success,” said Salena Butler, Infor senior vice president and channel chief. “Their recognition as both the 2023 Infor Cloud Partner of the Year and 2023 Infor Cloud Upgrade Partner of the Year underscores their pivotal role in driving innovation within the manufacturing industry.”


A standout example of client success comes from DRI customer Oliver Packaging. Oliver was the first to upgrade to SyteLine version 10 in the cloud and continues to lead the way in adopting emerging technologies, such as AI. Utilizing Infor Coleman AI, Oliver efficiently managed shifting demand patterns, ensuring delivery of the right products at the right time. This AI integration enabled them to optimize inventory 30 times faster and identify $1.3 million in variance in just two months.

The Oliver success story not only showcases DRI’s ability to leverage pioneering technologies, but also exemplifies the company’s broader strategic initiatives that have culminated in its two Partner of the Year awards. Those initiatives, including enhancing client satisfaction and expanding offerings, have been instrumental in DRI’s growth and success. As DRI continues to embrace best practices in business and technology, it remains dedicated to fostering collaboration, tailoring solutions, and delivering tangible value to its clients.


Decision Resources, Inc., (DRI) is a leading provider of business solutions for manufacturers and an Infor Gold Channel Partner. Founded in 1978, the company has completed over 400 ERP implementations. Focused on delivering flexible technology and industry-specific applications, DRI serves a large and diverse group of customers throughout North America.

DRI consistently ranks as a top Infor partner, supporting the largest group of Infor SyteLine and CloudSuite Industrial customers of any Infor partner. The company has received numerous accolades from Infor, including 2022 Cloud Upgrade Partner of the Year, 2021 Cloud Upgrade Partner of the Year, 2020 No Customer Left Behind Partner of the Year, 2019 Manufacturing Partner of the Year, and 2018 Cloud Manufacturing Partner of the Year.

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